Acceptance of these terms Please read these terms and conditions carefully: if you do not agree to the following terms and conditions for Pet Time Stories, please do not sign up. The use of these World Wide Web pages of Helen Haraldsen Books (referred to as “we” / “our” / “us”) is subject to the terms and conditions set out below. As a user of this website (referred to as “you” / “your”), your use will be deemed to constitute your acceptance of these terms and conditions.
PRIVACY For information about how we process your personal data, please read our privacy statement.
PERMITTED USE OF COURSE MATERIALS The copyright of material on this course, including the workbooks and slides are protected by the laws of the United Kingdom, international treaties and all other applicable intellectual property laws. You are permitted to retrieve and display content from this course on the device from which you initially accessed or downloaded it and you may print individual pages, solely for your personal non-commercial use.
RESTRICTION OF USE OUR RIGHTS Any unauthorised downloading, retransmission, or other copying or modification of any of the contents of this course may be in breach of statutory or common law rights which could be the subject of legal action.
REPUBLISHING You may not republish any of the content of this course in any manner without our prior written consent.
EDITING: You may not: Remove any news source identification, copyright notices, trademark notices, or other notices or proprietary restrictions from any of the material or information contained in the course material. Use any graphics from the course material separately from accompanying text. Modify documents or related graphics on course materials (or reproductions in other media of such documents or related graphics) in any way.
E-MAIL You agree not to send unsolicited e-mails for the purposes of advertising or market research to the e-mail addresses provided on this course.
TRADEMARKS & THIRD-PARTY TRADEMARKS All other company and product names together with all other third-party devices, logos, icons, graphics or designs as may be referred to on the pages of this website from time to time, are the trademarks of their respective owners and are exhibited only in such a manner as is intended to be for the benefit of such trademark owners: we intend no infringement of such trademarks.
NO ENDORSEMENT The appearance or absence of products, services, companies, organisations, or other such content on this website does not imply any endorsement by us.
CONTENT The information, materials and functions contained in this course’s materials (including text, graphics, links or other items) are provided on an “as is” basis without any warranties of any kind and may be out of date or may otherwise contain errors or omissions. The information is for general purposes and guidance only and does not purport to constitute professional advice. If you contact us to give us feedback or testimonial-type comment about the course, you agree that we may use that comment (without identifying you beyond First name and Surname Initial, eg: “Sam B”) in our promotional material. If you do not wish us to do this, please say so when you make your comment.
HYPERLINKS The provision by us of a link to another website does not constitute authorisation to access that location, nor evidence of our endorsement of those materials.
REFUNDS & PRODUCT-SPECIFIC TERMS Refunds are issued in accordance with the following policy (and, in the case of doubt or ambiguity, according to our judgement and sole discretion): TUTORED COURSE If a customer wishes to be refunded on the course (that is, any course less than 12 weeks in duration), they are entitled to a refund up to 14 days before the course starts. After the 14-day cut-off, no refund is possible. To avoid loss, we strongly advise customers to ensure they are able to take the course on the dates advertised, and that they are comfortable undertaking this online in the English language. Should a customer wish to transfer their place to the next scheduled course, this is only possible if places remain, and a £25 administration fee will be charged. No changes will be possible once a course has started. ONE-TO-ONES Purchased One to Ones need to be paid for in full in advance and are non-refundable. If you have qualified for a free One-to-One for early purchase of the course, or have purchased a private session, these can be taken as online conversations or appraisal of written work (see options below). All written work for One-to-Ones must be submitted in the requested format and by the deadline date. Once work has been submitted, we are not able to accept further versions. The feedback will apply to the version submitted only. Further consultations, if needed, will have to be booked separately. If a One-to-One is arranged via Zoom and you are unable to make your scheduled slot, we will endeavour to arrange a suitable alternative time, if at least 12 hours’ notice is given but cannot guarantee that this will be possible. The timing of in person One-to-Ones are strictly enforced. Please ensure you arrive in plenty of time. If you arrive late you will not be allowed to over-run. Do note that the purpose of One-to-Ones is to provide constructive feedback on members' work to help them develop and refine it. But advice is simply that. Members may or may not like or agree with those comments, and, in the end, it is their judgement about what comments to rely on as they revise their draft text. EDITORIAL ASSESSMENTS One to One editorial assessments, which may be purchased during or after the course, cannot be refunded at any point, because reading of the work may commence as soon as payment has been made. Clients need to be aware that editorial advice is just that – advice – and they may well disagree with some, or all of the advice given. The primary commitment here is that any editorial advice given is given in good faith by a suitably experienced and committed course leader. Naturally, we can make no guarantee that the editorial suggestions offered will improve the manuscript and we certainly cannot promise that, if suggestions are followed, the story will necessarily be of publishable quality. Other things to consider: We aim to provide an assessment within 4-6 weeks but cannot guarantee this. Submitted work will always be treated in the strictest confidence. The copyright of your work is automatically yours and remains yours at all times. Whilst we realise that receiving feedback is a sensitive process, we expect writers (and parents of writers) to behave in a professional manner and reserve the right to stop corresponding with you should your manner be offensive. Whilst we accept that writing deals with subject matter of all kinds, the course leader reserves the right not to work on projects that they deem to be excessively and unacceptably offensive. The term “editorial assessments” includes narrative plan, opening section and / or chapter assessment.
COPYEDITING Copyediting bookings (including line-editing and proof-reading) are also non-refundable, as we start work immediately. While we do promise to work diligently and in good faith on your manuscript, please note that one single round of copyediting is not likely to remove all errors from a manuscript. Books produced by large publishers will typically be professionally copyedited, and proofread, and checked through at least once and probably twice by both editor and author. Even so errors creep through. So, while our copyediting is excellent, clients need to have a realistic view of what will be accomplished. Final responsibility for the manuscript, including outright errors as well as faults of style etc, remain always with the author. It is your duty to notify us of any specific instructions you would like the editor to follow.
CHANGES We reserve the right to make changes to the advertised programme of dates (replays will always be available). In the event that the course leader becomes unavailable due to illness, accident, or other unavoidable circumstances customers will be given the option to re-take the course at a later date or have the percentage of their fee relating to the course not covered returned.
CONDUCT Helen Haraldsen is committed to providing a supportive and welcoming environment that depends on tolerance and understanding of all participants. We ask that delegates treat each other and the course leaders with consideration and respect. We reserve the right to refuse entry or exclude from live lessons and the Facebook group any course member who behaves in a disruptive, disrespectful manner, or engages in discriminatory or illegal conduct. No refund will be given if exclusion is made for these reasons. Our judgement on the matter will be final.
MEMBER AGE Pet Time Stories is open to young people under the age of 18. Anyone under the age of 13 should access the Facebook group only through a parent or guardian’s account and with parental supervision. Email communication with members under the age of 13 also needs to be via a parent or guardian’s email account.
ACCESS If you have specific needs around access and participation, it is important that you advise Helen Haraldsen at the time of booking so that we can ensure adequate and appropriate help.
FEEDBACK Helen Haraldsen is committed to providing a wonderful experience for all attendees of Pet Time Stories. After the event we will give you the opportunity to provide feedback on an evaluation form/survey/questionnaire. It is always lovely to hear what we did right, but if you feel that we did not meet your expectations we want to know that as well. Often things can be resolved quickly and simply. If there is an issue during the course delivery, let us know about your problem. We will want to help and sort it out. If you feel this is not sufficient, you may wish to make a formal complaint. Note that all complaints should be made in writing, within ten working days of the close of the Pet Time Stories course.
ONLINE EVENTS We reserve the right to remove members from the live lessons if their behaviour is detrimental to the event, abusive to the course leader or causes offence. We make great efforts to ensure that live lessons proceed without technical glitches or interruptions in communications, but we cannot guarantee this. Most communications problems lie at the user’s end; we recommend connecting your device directly to the router via ethernet cable, as this solves most problems. We use web technology with an embedded chat function, but we cannot guarantee that this function will work, either in general or for you specifically. We are not able to answer your technical questions about the operation of this software. We cannot guarantee that any questions you may pose on the chat will be answered, or that your work will be chosen for live critique. All statements made in lessons are advisory only and intended as general guidance. We do not know the details of your circumstances and accept no liability whatsoever in the event that such advice is not beneficial to you.
TECHNICAL SUPPORT We endeavour to choose the most user-friendly platforms to deliver this course on. Please note that Helen Haraldsen is not able to offer technical support, so please ensure you have a reasonable understanding of IT before taking this course.
PET TIME STORIES WORLDWIDE We welcome students from anywhere in the world. This course is open internationally for writers from all over the world, and all online calls and live events will take place at Greenwich Mean Time (GMT) or Eastern Time (ET). Notebooks will only be posted to UK addresses.
MEMBER PARTICIPATION The course works best if members participate in the lessons and write their story broadly speaking within the timetable allowed for the course material. That said, we understand that life can be unpredictable. All students will have lifetime access to digital course material. Lessons will be recorded and available for replay.
QUALIFICATIONS This course does not confer any type of academic qualification, nor will students study literary theory or English literature more generally. Students should also expect to self-fund this course. We are not aware of government or charitable bodies that are likely to offer funding.
OUTCOMES This course has been prepared by an experienced English teacher and children’s author. For the sake of clarity: We cannot guarantee that students will end up completing their story. We cannot offer any guarantee as to the successful outcome of any self-publishing venture. Timings are exceedingly hard to predict. Some writers find themselves speeding through their story creation, while for others it may take some time. Our editorial advice is simply that: advice. Students may or may not choose to accept it. They may or may not welcome it. Other third-party editors may or may not identify similar problems and/or recommend specific solutions. In short, though this course is vocational in nature, we cannot guarantee that students will secure the outcomes they want, and that our advice, though experienced, will never be the final or only word on a given topic.
COMMUNITY The group community will be held inside a Facebook group. As per Facebook terms, people are required to be at least 13 years old to sign up for Facebook. Therefore, any member under the age of 13 must access the group via a parent or guardian account and with parental supervision.
COPYRIGHT Your content: If a member shares content in the group, they may copy, retrieve, or delete it at any point. While it is on this site, they agree that we will display it according to the ordinary rules of this site. We cannot however guarantee that work shared will be safe from deletion or loss, so members should make absolutely sure they have a safe backup for anything they want to keep. Other people’s content (written or images): If other people have created and uploaded content, please ask them before making copies. The copyright is theirs and cannot be shared without permission. Our content: Member are welcome to make use of any material we have generated so long as that is for their own personal and non-commercial use.
COMMUNITY BEHAVIOUR Members may not break the law using this Community. They may not seek to use another’s account without their specific permission. They may not buy, sell, or otherwise trade in usernames or other unique identifiers. They may not send advertisements, chain letters, or other solicitations through the Community, or use the forum to gather addresses or other personal data for commercial mailing lists or databases. They may not use the Community to send e-mail to distribution lists, newsgroups, or group mail aliases. They may not falsely imply that they’re affiliated with or endorsed by Helen Haraldsen / HH Books or Pet Time Stories or remove any marks showing proprietary ownership from materials downloaded from the Community. They may not disable, avoid, or circumvent any security or access restrictions of the Community. They may not strain infrastructure of the Community with an unreasonable volume of requests, or requests designed to impose an unreasonable load on information systems underlying the Community. They may not impersonate others. They may not encourage or help anyone in violation of these terms.
MEMBER CONTENT & USE OF COMMUNITY Members may not submit content to the forum that is illegal, offensive, or otherwise harmful to others. This includes content that is harassing, inappropriate, or abusive. They may not submit content to the forum that violates the law, infringes anyone’s intellectual property rights, violates anyone’s privacy, or breaches agreements with others. They may not submit content to the forum containing malicious computer code, such as computer viruses or spyware. They may not submit content to the forum as a mere placeholder, to hold a particular address, username, or other unique identifier. They may not use the forum to disclose information that you don’t have the right to disclose, like others’ confidential or personal information. Helen Haraldsen is not responsible for any content of this kind on the Community but may investigate violations of these terms and assist in any criminal or civil investigation or prosecution. We reserve the right to change, redact, and delete content on the community for any reason and without notice. Members accept that we have no responsibility for any offence, harm or other loss that may occur as a result of reading or seeing user-generated content on our Community. Members understand that we have no responsibility for statements made by other users on the Community and they will use their own judgement in relation to any advice or suggestions contained in those statements. Breaching any of these rules may result in a warning, temporary removal or permanent removal from the community and any future iterations of the community.
SUPPORT The Community is a free platform offered by Helen Haraldsen and the underlying software is provided by a third-party vendor, over whom she has no control. We have no ability to alter the underlying software powering the site. We are therefore not able to offer users any support with the use of this Community platform, including technical assistance, and we cannot be held responsible for any software errors, or other unexpected consequences of the software.
MEMBER CONTACT DETAILS We will never sell or share your personal details with any third party without your express permission. The contact details with which you join the community will be used to send you Helen Haraldsen’s newsletters and other communication. You can opt out of receiving these at any time.
DISCLAIMER You accept all risk of using the Community and content on the Community. As far as the law allows, Helen Haraldsen provides the Community as is, without any warranty whatsoever. As far as the law allows, the total liability to you for claims of any kind that are related to the content of the community will be limited to £50.
PRIZE DRAWS AND COMPETITIONS The following rules apply to all draws and competitions held via Pet Time Stories: Unless stated otherwise, all prize draws and competitions are open to worldwide entrants. Helen Haraldsen is not responsible for any prizes lost or damaged during delivery. Where the original advertised prize is not available, an alternative will be provided. If address or contact confirmation is required from the winner, this must be provided to Helen Haraldsen within 7 days of us contacting you about your win. If not, the prize will be null and void. In the case of surveys, all entrants who provide an email address will be entered into a draw to win the prize or prizes. Entrants will be chosen at random. In the case of a ‘talent’ competition (including but not limited to writing competitions and pitching competitions) the judge or judges’ decision is final.