Acceptance of these terms
Please read these terms and conditions carefully: if you do not agree to the following terms and conditions for Helen Haraldsen tuition, please do not sign up. The use of these World Wide Web pages of Helen Haraldsen Books (referred to as “we” / “our” / “us”) is subject to the terms and conditions set out below. As a user of this website (referred to as “you” / “your”), your use will be deemed to constitute your acceptance of these terms and conditions.
PRIVACY
For information about how we process your personal data, please read our privacy statement.
CONTACT
If you have any queries about these Terms of Use, or any other aspect of the course, or you have any comments or complaints, you can contact us at [email protected]
REFUNDS & PRODUCT-SPECIFIC TERMS
Refunds are issued in accordance with the following policy (and, in the case of doubt or ambiguity, according to our judgement and sole discretion):
TUTORING BLOCKS
Tutoring is offered in blocks of five weeks in duration with a specific focus. These are to be paid for in full before the block commences by BACS or cheque. If a customer wishes to be refunded on a tutoring block, they are entitled to a refund up to 14 days before the first session. After the 14-day cut-off, no refund is possible. To avoid loss, we strongly advise customers to ensure they are able to take the course on the dates advertised, and that they are comfortable undertaking this online or in person in the English language. Should a customer wish to transfer their place to the next scheduled block, this is only possible if places remain, and a £20 administration fee will be charged. No changes will be possible once a block has started, except in cases where exceptional circumstances apply. Each block will only run for a minimum of three students.
ADDITIONAL MARKING
Marking of additional practice questions needs to be paid for in full (£15 per question) in advance and is non-refundable. All written work for additional marking must be submitted in the requested format (emailed or shared) and by the deadline date. Once work has been submitted, we are not able to accept further versions. The feedback will apply to the version submitted only. Further consultations, if needed, will have to be booked separately. Do note that the purpose of feedback is to provide constructive support on students' work to help them develop and refine it, but advice is simply that. Students may or may not like or agree with those comments, and, in the end, it is their judgement about what comments to rely on as they prepare for exams.
CHANGES
We reserve the right to make changes to the advertised programme of dates (recordings will always be available). In the event that the course leader becomes unavailable due to illness, accident, or other unavoidable circumstances, customers will be given the option to re-take the course at a later date or have the percentage of their fee relating to the course not covered returned.
CONDUCT
Helen Haraldsen is committed to providing a supportive and welcoming environment that depends on tolerance and understanding of all participants. We ask that students treat each other and the tutor with consideration and respect. We reserve the right to refuse entry or exclude from live or online lessons any student who behaves in a disruptive, disrespectful manner, or engages in discriminatory or illegal conduct. No refund will be given if exclusion is made for these reasons. Our judgement on the matter will be final.
MEMBER AGE
English Literature tutoring is open to students in Year 11, those taking resits or mature GCSE students.
English Language tutoring is aimed at those stated above, plus students currently in Year 10.
PHOTOGRAPHY AND FILMING
By agreeing to the terms and conditions, you are agreeing that you / your child WILL NOT photograph or film the tutor, participants in the group or any part of the course delivery except where permission to do so is granted. Evidence of this occurring will result in the immediate removal of the participant from the block, and possible legal action being taken. Mobile phones must be on silent during sessions. The tutor will record lessons to be made available to students online and for replay purposes only. By agreeing to these terms of use you are giving permission for the participant to be filmed by the tutor. Sharing of these recordings is forbidden. Photographs may be taken by the course leader for promotional purposes, after consent from students / students’ parents has been obtained.
FEEDBACK
Helen Haraldsen is committed to providing a wonderful experience for all students. After the tutoring block we will give you the opportunity to provide feedback on an evaluation form/survey/questionnaire. It is always lovely to hear what we did right, but if you feel that we did not meet your expectations we want to know that as well. Often things can be resolved quickly and simply. If there is an issue during the block delivery, let us know about your problem. We will want to help and sort it out.
ONLINE TUTORING
We reserve the right to remove students from the live lessons if their behaviour is detrimental to the session, abusive to the tutor or other students or causes offence. We make great efforts to ensure that live lessons proceed without technical glitches or interruptions in communications, but we cannot guarantee this. Most communications problems lie at the user’s end; we recommend connecting your device directly to the router via ethernet cable, as this solves most problems. We are not able to answer your technical questions about the operation of software. We cannot guarantee that any questions you may pose on the chat will be answered.
TECHNICAL SUPPORT
We endeavour to choose the most user-friendly platforms to deliver this tutoring on. Please note that Helen Haraldsen is not able to offer technical support, so please ensure you have a reasonable understanding of IT before taking this tutoring online.
QUALIFICATIONS
This tutoring does not confer any type of academic qualification, nor will students study literary theory or English literature more generally. Students should also expect to self-fund this course. We are not aware of government or charitable bodies that are likely to offer funding.
OUTCOMES
This tutoring has been prepared by an experienced English teacher. For the sake of clarity:
- We cannot guarantee that students will attain a particular grade in their GCSE exam as a result of this tutoring.
- Our advice is simply that: advice. Students may or may not choose to accept it.
- In short, we cannot guarantee that students will secure the outcomes they want, and that our advice, though experienced, will never be the final or only word on a given topic.