Acceptance of these terms Please read these terms and conditions carefully: if you do not agree to the following terms and conditions for Helen Haraldsen tuition, please do not sign up. The use of these World Wide Web pages of Helen Haraldsen Books (referred to as “we” / “our” / “us”) is subject to the terms and conditions set out below. As a user of this website (referred to as “you” / “your”), your use will be deemed to constitute your acceptance of these terms and conditions.
PRIVACY For information about how we process your personal data, please read our privacy statement.
REFUNDS & PRODUCT-SPECIFIC TERMS Refunds are issued in accordance with the following policy (and, in the case of doubt or ambiguity, according to our judgement and sole discretion):
TUTORING BLOCKS Tutoring is offered in blocks of five weeks in duration with a specific focus. These are to be paid for in full before the block commences. If a customer wishes to be refunded on a tutoring block, they are entitled to a refund up to 14 days before the first session. After the 14-day cut-off, no refund is possible. To avoid loss, we strongly advise customers to ensure they are able to take the course on the dates advertised, and that they are comfortable undertaking this online or in person in the English language. Should a customer wish to transfer their place to the next scheduled block, this is only possible if places remain, and a £20 administration fee will be charged. No changes will be possible once a block has started, except in cases where exceptional circumstances apply.
ADDITIONAL MARKING Marking of additional practice questions needs to be paid for in full in advance and is non-refundable. If you have purchased a private session, these can be taken as online conversations or appraisal of written work (see options below). All written work for additional marking must be submitted in the requested format and by the deadline date. Once work has been submitted, we are not able to accept further versions. The feedback will apply to the version submitted only. Further consultations, if needed, will have to be booked separately. If feedback is arranged via Zoom and you are unable to make your scheduled slot, we will endeavour to arrange a suitable alternative time, if at least 12 hours’ notice is given but cannot guarantee that this will be possible. The timing of in-person feedback is strictly enforced. Please ensure you arrive in plenty of time. If you arrive late you will not be allowed to over-run. Do note that the purpose of feedback is to provide constructive support on students' work to help them develop and refine it. But advice is simply that. Students may or may not like or agree with those comments, and, in the end, it is their judgement about what comments to rely on as they prepare for exams.
CHANGES We reserve the right to make changes to the advertised programme of dates (recordings will always be available). In the event that the course leader becomes unavailable due to illness, accident, or other unavoidable circumstances, customers will be given the option to re-take the course at a later date or have the percentage of their fee relating to the course not covered returned.
CONDUCT Helen Haraldsen is committed to providing a supportive and welcoming environment that depends on tolerance and understanding of all participants. We ask that students treat each other and the tutor with consideration and respect. We reserve the right to refuse entry or exclude from live or online lessons any student who behaves in a disruptive, disrespectful manner, or engages in discriminatory or illegal conduct. No refund will be given if exclusion is made for these reasons. Our judgement on the matter will be final.
MEMBER AGE English Literature tutoring is open to students in Year 11, those taking resits or mature GCSE students. English Language tutoring is aimed at those stated above, plus students currently in Year 10.
FEEDBACK Helen Haraldsen is committed to providing a wonderful experience for all students. After the tutoring block we will give you the opportunity to provide feedback on an evaluation form/survey/questionnaire. It is always lovely to hear what we did right, but if you feel that we did not meet your expectations we want to know that as well. Often things can be resolved quickly and simply. If there is an issue during the block delivery, let us know about your problem. We will want to help and sort it out.
ONLINE TUTORING We reserve the right to remove students from the live lessons if their behaviour is detrimental to the session, abusive to the tutor or other students or causes offence. We make great efforts to ensure that live lessons proceed without technical glitches or interruptions in communications, but we cannot guarantee this. Most communications problems lie at the user’s end; we recommend connecting your device directly to the router via ethernet cable, as this solves most problems. We are not able to answer your technical questions about the operation of software. We cannot guarantee that any questions you may pose on the chat will be answered.
TECHNICAL SUPPORT We endeavour to choose the most user-friendly platforms to deliver this tutoring on. Please note that Helen Haraldsen is not able to offer technical support, so please ensure you have a reasonable understanding of IT before taking this tutoring online.
QUALIFICATIONS This tutoring does not confer any type of academic qualification, nor will students study literary theory or English literature more generally. Students should also expect to self-fund this course. We are not aware of government or charitable bodies that are likely to offer funding.
OUTCOMES This tutoring has been prepared by an experienced English teacher. For the sake of clarity:
We cannot guarantee that students will attain a particular grade in their GCSE exam as a result of this tutoring.
Our advice is simply that: advice. Students may or may not choose to accept it.
In short, we cannot guarantee that students will secure the outcomes they want, and that our advice, though experienced, will never be the final or only word on a given topic.